Terms and Policies
Privacy Policy
Our contact details.
Name: The Tall Yogi
Address: Bilede, Spring Pond Meadow, Hook End, Brentwood, Essex, CM150NS
Phone Number: 07415378667
E-mail: denise@thetallyogi.co.uk
The type of personal information we collect.
We currently collect and process the following information:
- Name.
- Date of birth.
- Contact information such as telephone number and email address.
- Financial information such as credit/debit card numbers.
- Medical information.
How we get the personal information and why we have it.
The personal information we process is provided to us directly by you for one of the following reasons:
- To contact you.
- To contact your emergency contact.
- To obtain payment for services provided to you.
- To obtain relevant medical history/health related information.
We use the information that you have given us in order to.
- Name, telephone number, email address: to contact you regarding a private/small group session or group class.
- Emergency contact information: in the event that we need to contact your emergency contact when you are attending a private/small group session or group class.
- Financial information: to obtain payment for a private/small group session or group class.
- Medical information: to obtain any relevant medical history/health related information that could impact your involvement in a private/small group session or group class.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by contacting denise@thetallyogi.co.uk
How we store your personal information.
- Your information is securely stored.
- Unless a longer retention period is required or permitted by law we will only hold your data for the period necessary to fulfil the purposes outlined in this privacy policy or until you request the data to be deleted.
Your data protection rights.
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at denise@thetallyogi.co.uk, 07415378667 if you wish to make a request.
How to complain.
If you have any concerns about our use of your personal information, you can make a complaint to us at:
The Tall Yogi
Bilede, Spring Pond Meadow, Hook End
Brentwood
Essex
CM150NS
07415378667
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Terms and Conditions
Cancellation Policy
Private sessions.
- If a private session is cancelled by The Tall Yogi at any point leading up to the session then a choice of full refund for that session or to reschedule the session will be available to the customer.
- If a private session is cancelled by the customer more than 8 hours in advance of the session then a choice of full refund for that session or to reschedule the session will be available to the customer.
- If a private session is cancelled by the customer less than 8 hours in advance of the session then a refund will not be available but the option to reschedule the session will be available to the customer.
Group classes.
- If a group class is cancelled by The Tall Yogi at any point leading up to the class then the customer will receive a full refund.
- If the customer is booked on to attend a group class but cancels before 1 hour of the scheduled class start time then the customer will receive a full refund.
- If the customer is booked on to attend a group class but cancels less than 1 hour of the scheduled class start time then no refund will be given.
General
- The Tall Yogi reserves the right to refuse admission to classes if we believe they are inappropriate to the customer or if we believe a customer’s conduct and behaviour may be disruptive to other participants.
- The Tall Yogi requires all new customers to read and sign a General Health Questionnaire and Disclaimer prior to attending for the first time any private session or group class.
- Whilst The Tall Yogi makes every effort to ensure that the information on this website and elsewhere is as accurate as possible, we reserve the right to make changes to the website and elsewhere and any information they contain.
- All prices advertised or quoted are in pounds sterling and are subject to change, up or down.
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